Now That’s Our Kind of Customer Service!

One can always hope in running a business that they’ve backed themselves with a team of strong and capable individuals.  Our hope often turns to pride…we will often receive wonderful feedback from our many clients simply raving about their experiences in large part due to their driver’s friendly and accommodating nature.
Most recently I received a kind message from a returning Whistler client regarding her trip and as I heard her story unfold an even larger smile than normal crept over my face.  I was beaming with pride in my team!

We had scheduled one of our drivers for a Whistler trip a few weeks ago and he recognized the name.  It was someone he had driven last winter season and he had remembered that this particular client loved Doritos chips and bought them by the box here as she couldn’t get them back home.

Rather than holding a sign reading her name for his meet & greet at the airport, our driver simply stood there with a bag of Doritos chips in plain view for her to see.  It was a happy reunion for the two…her Vancouver and Whistler travels were off to a great start.  She followed up later with a great photo of the two in Whistler.
Sometimes the simplest of things can mean the most.

Now that’s our kind of customer service!

http://www.luxbus.com/





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